30 Day Fuss Free Return Policy
Forge Hardware Pty Ltd (Forge) ABN 35 633 957 801 supply the best quality products manufactured at industrial leading facilities with compliance to latest ISO quality and environmental standards, with the backing of the Australian industrial professionals to offer guidance with design and engineering capabilities. We are proud to offer 30 day fuss free return policy to our customer.
To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.
Unless otherwise stated in a product listing, all products sold at Forge are able to be returned for change of mind purposes under this policy. Where a product specifically being stated that the product is not able to be returned under this policy (usually due to special order and/or orders with special discount), then no returns for change of mind will be permitted. All returns are subject to Forge Returns Policy Terms & Conditions, and Forge Website Terms and Conditions.
30 Day Money Back Guarantee
At Forge, we stand behind Our product! That's why we offer a 30 Day Money Back Guarantee.
If for any reason you are unsatisfied with your purchase, you can contact us within 30 days of taking delivery, and organize to return the product in its original packaging and condition, and receive either a store credit or refund of the purchase price of your product (excluding initial delivery charges and a re-stocking fee). The re-stocking fee for these products will be 10% of the original purchase price. Where a product specifically excludes returns under this policy, no returns under this policy will be permitted.
To Avoid being charged the 10% restocking fee -you can receive your refund as a store credit. - When checking out you simply apply the credit to your new purchases.
Faulty Products / Warranty Claims
Our range of Frameless Glass Hardware comes with a period of three (3) years warranty from the date of invoice, unless otherwise specified.
The warranty does not cover damages caused by improper installation or lack of maintainance.
Forge warranty will only cover the product replacement or refund. FORGE will not be liable for any additional costs.
If identical part is not available, a similar part will be supplied, or refund will be provided.
To claim a warranty, original proof of purchase must be provided with the defect products being returned, or available for FORGE to inspect.